Portland, OR
202.246.7440
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EXECUTIVE PROFILE
Accomplished Chief Information Officer and Technology executive with over two decades of experience providing fiscal, strategic, and operations leadership. A servant-centric leader known for driving technological transformations by championing efficiency and reliability. Skilled in managing technical systems, with expertise in communication systems, network infrastructure, security, hardware and software acquisitions, LAN and WAN management, and resource planning. Proven track record of setting and fulfilling business goals, ensuring compliance with cybersecurity standards, and overseeing multi-million-dollar budgets.
EDUCATION
Bachelor of Science in Management Information Systems
The American College of Computer and Information Sciences
KEY ACCOMPLISHMENTS
Strategic Technology Leadership: Led the design, networking, installation, and sustainment of a comprehensive technology portfolio at Embold Credit Union.
Operational Turnaround: Successfully turned around a division with hundreds of audit findings at U.S. SENATE FCU, establishing clear metrics/SLAs for responsiveness and leadership.
Transformational IT Management: Oversaw the transformation of IT divisions, managing the shift from $400M to $1B in assets at U.S. SENATE FCU.
PROFESSIONAL EXPERIENCE
2021 - 2023 - Chief Information Officer
I reported directly to the president/CEO, providing strategic direction and overseeing all phases of technology delivery.
· Managed digital security posture, implemented cybersecurity frameworks, and developed a project management framework aligned with budgetary processes.
· Managed a small IT division, starting with two people and growing to 15 people, Consisting of architects, engineers, business analysts, and project managers.
· Developed organizational project management system in the first six months.
· Led the transition from an in-house system to cloud infrastructure, overseeing 15 direct reports and support desk services.
2013 - 2021 - Senior Vice President Information Technology, Security, Facilities.
U.S. Senate FCU
· Led operational oversight of Information Systems, data and physical security, electronic/digital delivery channels, and facilities.
· Successfully turned around a division with hundreds of audit findings, establishing trust with volunteer oversight and regulators.
· Rebuilt the system over seven years, increasing assets from $400M to $1B.
· Oversaw card services, Information Technology, Security, and facilities.
· Supervised seven direct reports, overseeing a team of 30 people.
2009 - 2013 - V.P. of Information Technology and Security
Naval Research Lab Federal Credit Union (now Spectra CU)
· Managed all technology-based services, including system and network monitoring, project coordination, and oversight of major information systems acquisition with assets of over $ 1 million.
2006 - 2009 - Director of Information Technology & Support Services
CRI / Premier Solutions Group
· Managed I.T. operations – departmental budget of $500K, overseeing the deployment, configuration, maintenance, and upgrades of software, hardware, audiovisual, and telecommunication equipment.
· Conducted ongoing system and network monitoring to ensure optimal performance.
· Utilized trend analysis and benchmarking and identified potential problems to enhance operational performance.
· Maintained high availability of systems (99.998 uptime), ensuring seamless and efficient functionality.
2001 - 2006 - Information and Security Services Consultant
Newspeak Technology
· Served as a HIPAA, SOC, and SANs Auditor/Consultant, contributing to information and security services.
1998 - 2001 - Director of Information Technology
Investor Broadcast Network · Managed the deployment, monitoring, maintenance, development, upgrade, and support of all I.T. systems, including servers, PCs, operating systems, telephones, software applications, and peripherals.
1994 - 1998 - Manager of Information Services
The Associated JCF · Managed all organization technologies and provided technical support and training, including analyzing systems and processes, maintaining workstations and networks, and designing, developing, and maintaining web-based applications.
1992 - 1994 - MIS Administrator
The Association of Brewers · Supported the Association's network, hardware, and software to ensure that systems, PCs, servers, and all peripherals are operational. · Installed, configured, and evaluated software and hardware for the network and individual users.
Certifications & Training
CISM | 2020
ITSM | 2018
ITIL | 2019
Lending | American Bankers Association | 2021
Public Trust Clearance | 2013 - 2021
Volunteer experience
Board of Directors - ASGRA Rodeo Association | 1998 - 2006
Volunteer - Big Brothers and Big Sisters | 2023
Douglas Haines: Technology Executive
Accomplished Chief Information Officer and Technology executive with over two decades of experience providing fiscal, strategic, and operations leadership. A servant-centric leader known for driving technological transformations by championing efficiency and reliability. Skilled in managing technical systems, with expertise in communication systems, network infrastructure, security, hardware and software acquisitions, LAN and WAN management, and resource planning. Proven track record of setting and fulfilling business goals, ensuring compliance with cybersecurity standards, and overseeing multi-milliondollar budgets
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